Referral policy.
Referrals are the highest compliment we can receive. As a thank you, both you and your referred friend will enjoy $20 off your next service with us
Late policy.
Life happens - we get that. We just ask that you notify us if you are going to be late for your appointment.
Text us at 312-940-7610 or call 773-929-6010. In order to ensure each guest has the best experience, please be aware that if you are more than 10 minutes late, we may have to reschedule your appointment. Late appointments that are unable to be rescheduled in the same day with the original provider are subject to our cancellation policy.
Return policy.
Customer satisfaction is our top priority. We accept returns on our products within 7 days of purchase date for merchandise credit valid for up to 1 year.
Happiness policy.
We obsess over your experience. If for some reason we do not meet your needs, we invite you to return within 14 days. We'll work with you to create a look you are completely satisfied with and leave the salon happy. We do not offer monetary refunds on services.
Cancellation Policy.
Our guests are our #1 priority. Salon 1800 requires a credit card to reserve your appointment. We understand busy schedules and different circumstances can not be avoided so we are happy to cancel your appointment with 24 hours notice. All same-day appointment cancellations will incur a fee of 50% fee of the scheduled services. No-shows will result in a fee of 100% of your scheduled services. If your appointment requires a deposit, we require a minimum of 48 hours notice to cancel or reschedule. Deposits are non-refundable with less than 48 hours notice.
Payments / Tips Policy.
We appreciate your generosity. We happily accept cash and all major credit cards for services. Sorry no checks. Salon 1800 gift certificates must include a GC # and printed expiration date to be considered valid. Gratuity is accepted in cash or through the payment app preferred by your service provider. Please note we do not have an ATM on premises.
Environmental Fee Policy.
Together we can make a difference. We have partnered with Green Circle Salons to start making a difference in our community and beyond. We have a comprehensive recycling program in place to help significantly reduce our carbon footprint. There will be a $1 environmental fee attached toward your services at time of check out. We appreciate your support in helping to make our planet a better place.
Pet Policy.
We love our furry little friends. Salon 1800 is a dog friendly salon. However, per Illinois State law we can only allow dogs into the building that are designated service dogs. Please make sure your dog is wearing their service vest if you choose to bring them along for your visit.
Student Discount.
We happily extend 20% off to Chicago high school and college students. Upon checkout please present your Chicago high school or college ID that is valid for the current school year. 20% discount applies to your service received Sunday through Thursday. If you're receiving multiple services we will discount the highest value. Alumni IDs are not eligible for the student discount. The student discount cannot be coupled with other offers.